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Privacy Policy

Last Updated: January 2026

Fine Mart respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information.

1. Information We Collect

We may collect:

Personal Information

  • Name
  • Phone number
  • Email address
  • Delivery and billing address

Transaction Information

  • Order details and purchase history
  • Payment status and references (no raw card data stored)

Technical Information

  • Device type and operating system
  • IP address
  • App or website usage data

2. How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Provide customer support
  • Send order updates, confirmations, and notifications
  • Improve platform performance and user experience
  • Prevent fraud and unauthorized activity
  • Send marketing communications (with opt-out option)

3. Sharing of Information

We do not sell your personal data.

We may share information with:

  • Payment service providers
  • Delivery and logistics partners
  • Technology and support service providers

All partners are contractually required to protect your data.

4. Data Security

We implement reasonable technical and organizational safeguards, including:

  • Encrypted communications
  • Secure servers
  • Restricted access controls

No system is 100% secure, but we take strong steps to protect your data.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain user sessions
  • Remember preferences
  • Analyze traffic and improve performance

You may manage cookies through browser or device settings.

6. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Legal and accounting obligations
  • Fraud prevention

When no longer required, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Access or update your personal information
  • Request data deletion (subject to legal obligations)
  • Opt out of marketing communications

Requests can be made via customer support. support@finemart.lk

8. Children’s Privacy

Fine Mart does not knowingly collect personal data from children under 18 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date.

10. Contact Us

For questions, concerns, or data requests, please contact our support team. support@finemart.lk